Responsible Gaming
at 499but

499but operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, or participate in any game, bet, or promotion offered on the 499but platform. This requirement is absolute and applies to all players in Bangladesh without exception.

At the point of registration, every player is required to confirm their date of birth. 499but reserves the right to request official identity documents — National ID card, passport, or birth certificate — at any stage to verify that age requirements are met. Accounts found to belong to players under 18 will be closed immediately, all funds will be forfeited, and any winnings will be voided in accordance with our Terms & Conditions.

Most players on 499but enjoy cricket betting, slots, and live casino games purely as entertainment — a way to add excitement to a match or pass time between sessions of daily life. However, for a small number of individuals, gambling can shift from a leisure activity into something that feels compulsive or difficult to control. Recognising the early warning signs is the first and most important step toward regaining balance.

Ask yourself the following questions honestly. If you answer "yes" to three or more, we encourage you to use the player protection tools described on this page or to reach out to our support team:

499but provides a suite of practical tools that give you direct control over your gaming activity. All tools are accessible from your account settings panel without needing to contact support, and most take effect immediately upon activation.

• Deposit Limits: Cap the total amount you can deposit in any 24-hour, 7-day, or 30-day period. Reductions are effective immediately; increases require a mandatory 7-day waiting period.
• Loss Limits: Set a maximum net loss threshold. Once reached, your account is automatically restricted from further bets until the limit period resets.
• Wager Limits: Define the maximum stake allowed on a single bet or game round, preventing impulsive high-stakes play.
• Session Reminders: Configure pop-up notifications that appear after a set amount of play time (e.g., every 60 minutes), reminding you how long you have been active and displaying your net session result.
• Reality Checks: Enable periodic on-screen messages that summarise your current session stats — time spent, total wagered, and net position — so you always stay informed while playing.
• Time-Out: Temporarily pause your account for a defined cool-off period. See the dedicated Time-Out section below for full details.
• Self-Exclusion: Permanently or semi-permanently close your account. See the dedicated Self-Exclusion section below.

To access any of these tools, log in to your 499but account, navigate to Account Settings → Responsible Gaming, and select the relevant option. If you have difficulty finding or activating a tool, contact support at [email protected] and a team member will assist you immediately.

Self-exclusion is the most robust protective tool available on 499but. When you activate self-exclusion, your account is fully locked — you will not be able to log in, deposit, wager, or receive any promotional communications from 499but for the entire duration of the exclusion period.

Available self-exclusion durations at 499but:

• 30 days — Short-term break to regain perspective
• 90 days — Medium-term pause for players experiencing recurring difficulty
• 180 days — Extended break with structured re-entry review
• 1 year — Long-term exclusion with mandatory welfare check before reactivation
• Permanent — Indefinite exclusion with no automatic reactivation; account closure is final

To request self-exclusion, follow these steps:

1. Log in to your 499but account.
2. Navigate to Account Settings → Responsible Gaming → Self-Exclusion.
3. Select your preferred exclusion duration from the available options.
4. Confirm your decision — exclusion takes effect within 24 hours of confirmation.
5. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number. Support will action the request within 24 hours.

Financial control is one of the most effective safeguards against problem gambling. 499but's deposit and spending limit system allows you to define hard caps on how much money flows into your account over any given period, directly within your account settings.

• Daily Deposit Limit: The maximum total you can deposit via bKash, Nagad, Rocket, Upay, or any other channel within a rolling 24-hour window.
• Weekly Deposit Limit: A rolling 7-day cap that helps prevent end-of-week accumulation of deposits across multiple shorter sessions.
• Monthly Deposit Limit: A 30-day ceiling that supports longer-term budget planning and is especially useful for players who prefer to set a monthly entertainment budget in BDT.

All deposit limits are inclusive of all payment methods. Setting a ৳5,000 weekly limit means your combined deposits across bKash, Nagad, and any other method cannot exceed ৳5,000 in a 7-day window — not ৳5,000 per method.

Reducing a limit takes effect immediately upon confirmation. Increasing a limit requires a 7-day cooling-off period before the higher limit becomes active. This asymmetry is intentional — it ensures that decisions made in moments of frustration or loss-chasing do not immediately translate into larger deposits.

A time-out is a short-to-medium-term pause that temporarily suspends your 499but account without permanently closing it. It is ideal for players who recognise they need a break — perhaps after a difficult run, after a particularly long session, or simply because life has become busy and gambling is taking up more mental space than it should.

Available time-out durations at 499but:

• 24 hours — Overnight break; useful after an extended session
• 7 days — One-week pause to reset habits and perspective
• 30 days — Monthly break; a strong reset for most players

During a time-out, your account balance is fully preserved. No marketing emails or SMS notifications will be sent to you during the pause period. When the time-out expires, your account automatically reactivates and you may log in as normal — there is no required action on your part to resume access.

If you reach the end of a time-out and feel that the same pressure or urge is still present, 499but strongly encourages you to activate a longer time-out or, if needed, to move to self-exclusion. Our support team at [email protected] can guide you through the appropriate option based on your situation — all conversations are fully confidential.

If you believe gambling is negatively affecting your wellbeing, your finances, or your relationships, please do not wait. Reaching out early makes a genuine difference. 499but's support team is trained in responsible gaming practices and is available around the clock to help you activate protective tools, discuss your situation confidentially, or simply point you toward professional resources.

Responsible gaming is not a compliance checkbox at 499but — it is a core operating value. From the moment a new player registers to the moment they place their thousandth bet, the 499but platform is designed with player welfare as a non-negotiable constraint, not an afterthought.

Our internal responsible gaming programme includes continuous monitoring of player behaviour patterns to identify early indicators of harm, regular training for all support staff on gambling-related harm recognition and response, a zero-tolerance policy for marketing to players who have activated any protective tool or self-exclusion, and a commitment to transparency — we will always tell players clearly what tools are available and how to use them.

499but also ensures that all certified game studios supplying content to our platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — meet internationally recognised standards for fair play, RNG certification, and responsible gaming feature integration. Players can trust that every game on 499but operates within verified parameters.

We recognise that the online gaming landscape in Bangladesh is evolving, and that players deserve a platform that grows its responsible gaming practices in step with that evolution. 499but is committed to reviewing and strengthening its player welfare tools annually and to listening to player feedback about how we can do better. If you have a suggestion or concern about our responsible gaming policies, we genuinely want to hear it — write to us at [email protected].